Question 1

How long does delivery take?

Accepted Answer

Most orders ship in 2–5 business days and reach you in 4–7 business days across India. Remote pincodes may take a little longer.

Question 2

Is Cash on Delivery available?

Accepted Answer

Yes, COD is available on orders across India. A small COD fee may apply at checkout.

Question 3

What is your return policy?

Accepted Answer

We accept easy returns within 7 days of delivery on unused, unwashed pieces with all tags intact. See our full Returns & Exchange policy.

Question 4

Do I get a blouse piece with the saree?

Accepted Answer

Yes, every Nilkaari saree ships with a coordinating unstitched blouse piece unless mentioned otherwise on the product page.

Question 5

How do I care for my Ajrakh saree?

Accepted Answer

We recommend the first wash as dry-clean only. Subsequent gentle cold-water hand-washes are fine for cotton and linen. Iron on reverse and store folded in muslin.

Question 6

How do I track my order?

Accepted Answer

Once shipped, you will receive a tracking link over email and WhatsApp. You can also visit the tracking page for updates.

Question 7

Can I cancel my order?

Accepted Answer

Orders can be cancelled within 12 hours of placement, provided they have not been shipped. Please write to us on WhatsApp.

Question 8

Do you ship internationally?

Accepted Answer

We currently ship pan-India. International shipping is coming soon — join our VIP list for updates.

Question 9

Are your dyes natural?

Accepted Answer

Ajrakh is defined by its natural dyes — indigo, madder, myrobalan, iron and lime. Colours will feel earthy and may soften slightly over time — that is the craft.

Frequently asked questions